Return Policy :

At Luminosh, every digital product is crafted to bring calm, clarity, and a touch of luxury into your everyday rituals.
If something doesn’t feel perfectly aligned with your needs, we’re here to support you — with a return process that is simple, transparent, and always respectful of your time.

Our Digital Return Promise

 30-day return window for eligible digital purchases
🧘🏻‍♀️ Refunds available for undownloaded or technically defective digital items
💬 Fast, caring customer support
🎁 Gift cards & final-sale items are non-refundable

We want every experience with Luminosh to feel like an act of self-care.

Return Eligibility for Digital Products

Because our products are delivered instantly and include immediate access to exclusive content, returns for digital items follow a slightly different structure.

You may request a refund within 30 days if:

• The digital product has not been downloaded, accessed, or used

• OR the product has a verified technical issue preventing access or proper use

• Proof of purchase (order confirmation or email) is provided

Once a refund is approved, your access to the digital product will be automatically revoked.

To begin a return:
📩 Email us at Luminoshstore@gmail.com
A member of our support team will guide you through the process with care.

⚠️ Unauthorized or unverified return requests for accessed digital content cannot be approved.

Technical Issues & Support

If your download link isn’t working, you experience a glitch, or something feels off technically, please reach out immediately.
We’ll troubleshoot with you — and if the issue cannot be resolved, we’re happy to issue a full refund.

Your peace of mind always comes first.

Non-Returnable Digital Items

For security and intellectual property protection, we cannot accept returns for:

• Digital products that have already been accessed, opened, or downloaded

• Personalized or custom digital content

• Final-sale items

• Gift cards

Thank you for understanding these industry-standard digital protection policies.

Exchanges

Since digital items are delivered instantly, exchanges typically aren’t needed.
However, if you purchased the wrong product or prefer a different version, simply contact us — we may be able to assist depending on the situation.

Refund Timeline

Once your request is approved:

• Refunds are issued to your original payment method via Stripe

• Processing typically takes 5–10 business days

• Your bank or card provider may require additional time to finalize the posting

If 15 business days have passed and you still haven’t received your refund, please email us — we’re here to help.

We’re Here for You

For any questions about digital returns, technical help, or billing support:

📧 Luminoshstore@gmail.com

Our mission is to ensure your Luminosh experience feels as soothing and empowering as the digital products we create.
You deserve ease. You deserve beauty. You deserve support. 🌸

Still Have Questions? We’re Here for You.

If you’d like a little extra clarity or personal support, we’d love to hear from you.
Simply visit our Contact Us page, and our team will gently guide you through anything you need — with the same care and attention we put into every Luminosh creation.

Your peace of mind is just a click away.